Riverside Medical PracticeRoushillShrewsburyShropshire, SY1 1PQTel: 01743 352371
In common with many GP practices locally, prior to the changes we had been struggling to offer routine appointments within a reasonable timescale.
We are aiming to introduce a system which should:
To make this work our Reception Team will continue to ask you what your needs are.
Their special training enables them to direct you to the most appropriate healthcare professionals – some of whom may not be based in the Practice.
When a doctor’s appointment seems the most appropriate option we will arrange an appropriate appointment or telephone consultation. Where possible this will be booked within a mutually agreed time window with a doctor of your choice.
Urgent medical conditions will continue to be dealt with by the Emergency GP.
Our Reception Team will do their best to guide you through the new system; please treat them with respect and bear with us whilst we introduce these improvements.
Routine and follow-up appointments must be booked if you wish to see one of the practice nurses or health care assistants
If you develop a new or urgent problem that requires medical attention that day you may be offered an appointment in our Nurse-Led Clinic (NLC) where a specially-trained nurse can offer suitable treatment and prescriptions if needed.
Ask at reception for more information.
This service is not suitable for patients who are pregnant, under one year of age or who suffer from some other specific problems - please be prepared to tell reception staff what your problem is so that they can ensure that you recieve:
We would like all patients in our community to be able to see a local GP or nurse when they need to. We have set up a network of GP Practices within your community offering extended opening hours for pre-bookable and same day routine extended access appointments. The GP extended opening hours service operates between 6.00pm-8.00pm on weekdays and 9.00am-1.00pm on weekends and allows patients to be seen within a network of GP Practices at a convenient time and location, depending on availability. The service is forecast to continue until 30th September 2018. Call now to book a routine appointment call 0333 222 6649
Click here for more information on the Extended Hours service.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The healthcare professional may also require a chaperone to be present for certain consultations.
Full details of our policy are available on request.
Telephone consultations may be booked with your doctor. If you feel that your problem can be dealt with by means of a telephone consultation, please ask for this when you ring the appointments line.
It would be very helpful if you could notify the practice at the earliest possible opportunity if you are unable to keep an appointment you have booked. This will ensure that the doctor's or nurse's time is not wasted and will make that appointment available for another patient who needs it.
If you need to see a doctor and you are too ill to travel to the surgery or you are housebound, please ring 352371 before 10.30am.
Only ask for a visit if you really need one - remember the doctor can see five or six patients in surgery during the time it takes to do one home visit.
Be prepared to give our staff some idea of symptoms. This information helps the doctor to assess the urgency of the home visit. Requests for visits made after 10.30am should be for emergencies only.
When appropriate, we issue electronically generated Fit Notes.
We have been notified by the Health and Social Care Information Centre (HSCIC) that, with effect from February 2016, they will be extracting data on fit note usage. This data will be made available to the Department for Work and Pensions (DWP) so that the Fit for Work service can be evaluated and for policies to be developed as necessary.
The data being collected will be fully anonymised and will include:
At no stage will patient identifiable information be extracted.
For further information go to: https://www.gov.uk/government/publications/fit-notes-plans-for-collecting-anonymous-data-in-england/patient-information-on-plans-for-collecting-anonymous-fit-note-data
What Happens When You Are Referred by Your GP to See a Specialist
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