Riverside Medical PracticeRoushillShrewsburyShropshire, SY1 1PQTel: 01743 367891
In common with many GP practices locally, prior to the changes we had been struggling to offer routine appointments within a reasonable timescale.
We are aiming to introduce a system which should:
To make this work our Reception Team will continue to ask you what your needs are.
Their special training enables them to direct you to the most appropriate healthcare professionals – some of whom may not be based in the Practice.
When a doctor’s appointment seems the most appropriate option we will arrange an appropriate appointment or telephone consultation. Where possible this will be booked within a mutually agreed time window with a doctor of your choice.
Urgent medical conditions will continue to be dealt with by the Emergency GP.
Our Reception Team will do their best to guide you through the new system; please treat them with respect and bear with us whilst we introduce these improvements.
Routine and follow-up appointments must be booked if you wish to see one of the practice nurses or health care assistants
If you develop a new or urgent problem that requires medical attention that day you may be offered an appointment in our Nurse-Led Clinic (NLC) where a specially-trained nurse can offer suitable treatment and prescriptions if needed.
Ask at reception for more information.
This service is not suitable for patients who are pregnant, under one year of age or who suffer from some other specific problems - please be prepared to tell reception staff what your problem is so that they can ensure that you recieve:
We would like all patients in our community to be able to see a local GP or nurse when they need to. As such we have set up a network of GP Practices within your community offering extended opening hours for pre-bookable routine extended access appointments. The GP extended opening hours service operates between 6.30pm-8.00pm on weekdays and at weekends 8.00am-1.00pm (Saturdays) and 8.00am and 12.30 (Sunday and bank holiday)via a local area hub practice. This allows patients the opportunity to be seen within a network of GP Practices at a convenient time and location, depending on availability ** Please note that this might not always be at YOUR practice location. To book an appointment within this service please call and speak to a member of staff as ask for an extended hours appointment. For further information about Extended Acvess please select the Extended Access tab.
In addition to the types of appointments available within our extended appointment provision we are also pleased to confirm cervical screening and NHS health checks can also be booked.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The healthcare professional may also require a chaperone to be present for certain consultations.
Full details of our policy are available on request.
Telephone consultations may be booked with your doctor. If you feel that your problem can be dealt with by means of a telephone consultation, please ask for this when you ring the appointments line.
It would be very helpful if you could notify the practice at the earliest possible opportunity if you are unable to keep an appointment you have booked. This will ensure that the doctor's or nurse's time is not wasted and will make that appointment available for another patient who needs it.
As from 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.
Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.
In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.
For answers to FAQ please press the link: Extended Access FAQ
Locally the pre-bookable appointments will be available as follows:
Weekday evenings (Monday to Friday) between 6.30pm and 8pm (at a local area hub)
Saturdays between 8.30am and 12.30pm (at a local area hub)
Sundays and bank holidays between 8.30am and 12.30pm (at a single site in central Shrewsbury)
Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.
Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).
It isn’t always necessary to see a GP for minor and common conditions - find out more about how to self-care for these types of conditions on the Self-care section of the NHS Shropshire
Clinical Commissioning Group website (https://shropshireccg.nhs.uk/health-advice/selfcare/).
It is important to be aware of how long common conditions should take to clear up
and always seek medical advice if you are unsure or if you feel it is an emergency.
Extended Access comes into effect as from 1st October, 2018.
Information to help patients understand more about Extended Access is available on the NHS England website, visit https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/.
If you need to see a doctor and you are too ill to travel to the surgery or you are housebound, please ring 01743 367891 before 10.30am.
Only ask for a visit if you really need one - remember the doctor can see five or six patients in surgery during the time it takes to do one home visit.
Be prepared to give our staff some idea of symptoms. This information helps the doctor to assess the urgency of the home visit. Requests for visits made after 10.30am should be for emergencies only.
When appropriate, we issue electronically generated Fit Notes.
We have been notified by the Health and Social Care Information Centre (HSCIC) that, with effect from February 2016, they will be extracting data on fit note usage. This data will be made available to the Department for Work and Pensions (DWP) so that the Fit for Work service can be evaluated and for policies to be developed as necessary.
The data being collected will be fully anonymised and will include:
At no stage will patient identifiable information be extracted.
For further information go to: https://www.gov.uk/government/publications/fit-notes-plans-for-collecting-anonymous-data-in-england/patient-information-on-plans-for-collecting-anonymous-fit-note-data
What Happens When You Are Referred by Your GP to See a Specialist
Copyright 2006 - 2019 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's