This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Riverside Medical Practice will be closed for external county wide staff training on the afternoon of Thursday 17th October 2019 from 12 noon – If you need urgent medical assistance during this time please call NHS 111.

We will reopen as normal at 8am on Friday 18th October.

Practice Management

Mrs Tracy Willocks (f)

Business Manager (Practice Manager) 

The Business Manager is involved in managing all aspects of the practice ensuring that the right systems are in place to provide a high quality level of patient care, human resources, finance etc. The Business Manager supports the Doctors and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Vacancy

Patient Services Manager

The Patient Services Manager has specific responsibility for our Patient Services Team along with service development which includes day to day service delivery, complaints handling, premises checks and overseeing all IT structures to support both clinicians and the wider practice teams.  He is supported in this role by a Team Leader. In addition this role also acts as the main practice link for the Patients' Group.  

Mrs Amanda Lloyd (f)

Operational Services Manager 

The Operational Services Manager has specific responsibility for the smooth running of the Practice Administration Team including Contracting and Information Governance.  She oversees processes and structure to support both Clinicians and the wider practice team.  She is support in this role by a Team Leader. 

Administration

Vacancy Community & Care Co-ordinators

Community and Care Co-ordinators are based in local GP practices and assist patients in need of help, support and advice by signposting them to other useful services.

Community and Care Co-ordinators work with the NHS, the Council and voluntary services and have become local experts on what’s happening in your community.  They can help you to keep socially active and maintain your independence.

How can they help me?

A Community and Care Co-ordinator can help you to find your way around the system which can often seem complicated and confusing.

Here are some of the things they can help you with:

  • Offer information about local activities, interest groups or day centres
  • Signpost you to transport for appointments and other activities
  • Arrange support for you or for someone you care about 
  • Signpost you to bereavement support
  • Signpost you to organisations that can help with aids and adaptations to your home
  • Help you to find a volunteer friend to spend time with you 
  • Signpost you to debt, benefits and financial support

The Community and Care Co-ordinator will proactively identify patients and link them to volunteers and networks within the community.

Their second key function is to support the community, community groups and networks to grow and develop.

This service has been running in Shropshire since October 2012.

Reception

Under the supervision of our experienced Patient Services Manager, our Patient Services Team will be your first point of contact within the practice. As part of their role they will help you to use the services provided and signpost you to the most effective clinician and or service within the practice. Our Patient Services Co-ordinators are given additional training to help them undertake their duties and as such endeavour to do their best to provide an excellent service under difficult circumstances and great pressure. Please help them to help you. 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website