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Noticeboard

Riverside Medical Practice will be closed between 12 noon and 2:00pm on Wednesday 11th December for internal staff training.  If you require urgent medical assistance during this time please call 07511 044891.

Please note this number is only operational on this day during these times.

Please see attached for Christmas & Bank Holiday opening times 2019 Click  

Practice Management

Mrs Tracy Willocks (f)

Business Manager  

The Business Manager is responsible for all business & strategic development of the Practice including finances, premises and commissioning responsibilities in supporting the Partners and other medical professionals to deliver high standards of patient care. 

Mrs Amanda Lloyd (f)

Practice Manager 

The Practice Manager is responsible for the day to day operational management of the practice including service delivery, complaints, contracting, human resources, information governance, supporting the Partners and other medical professionals with delivering good quality patient care.   The post also oversees processes and structures to support both Clinicians and the wider practice team and is supported in this role by Team Leaders for both back and front office functions.

Mrs Faye Reardon (f)

Administration Manager 

The Administration Manager has specific responsibility for supporting the strategic and operational management of the practice,  PA support to the Business Manager and Partners, managing Trainees & Medical Students rota and inductions within the practice, clinical rota management, recruitment support and facilitate the coordination, payment and completion of Solicitors letters/ medical & insurance reports/iGPR & forms. 

Mr Adrian Whitaker (m)

Front Office Team Leader 

Has specific responsibility for the reception team and developing new services for the practice and initial complaint handling.

Miss Shannen Williams (f)

Back Office Team Leader 

Has specific responsibility for the administration team with includes clinical correspondence, referrals, data and initial complaint handling. 

Administration

Joanne Tracey

Community and Care Co-ordinators are based in local GP practices and assist patients in need of help, support and advice by signposting them to other useful services.

Community and Care Co-ordinators work with the NHS, the Council and voluntary services and have become local experts on what’s happening in your community.  They can help you to keep socially active and maintain your independence.

How can they help me?

A Community and Care Co-ordinator can help you to find your way around the system which can often seem complicated and confusing.

Here are some of the things they can help you with:

  • Offer information about local activities, interest groups or day centres
  • Signpost you to transport for appointments and other activities
  • Arrange support for you or for someone you care about 
  • Signpost you to bereavement support
  • Signpost you to organisations that can help with aids and adaptations to your home
  • Help you to find a volunteer friend to spend time with you 
  • Signpost you to debt, benefits and financial support

The Community and Care Co-ordinator will proactively identify patients and link them to volunteers and networks within the community.

Their second key function is to support the community, community groups and networks to grow and develop.

This service has been running in Shropshire since October 2012.

Reception

Under the supervision of our experienced Team Leaders, our Patient Services Team will be your first point of contact within the practice. As part of their role they will help you to use the services provided and signpost you to the most effective clinician and or service within the practice. Our Patient Services Co-ordinators are given additional training to help them undertake their duties and as such endeavour to do their best to provide an excellent service under difficult circumstances and great pressure. Please help them to help you. 

 
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