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Please note that our surgery will be closed on Tuesday 26th February 2019 between 12:00-14:00 to facilitate staff training.  If you require urgent medical attention during these times please call  07511 044891 (this number is only available during these times).

Practice Management

Mrs Tracy Willocks (f)

Business Manager (Practice Manager) 

The Business Manager is involved in managing all aspects of the practice ensuring that the right systems are in place to provide a high quality level of patient care, human resources, finance etc. The Business Manager supports the Doctors and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mr Aaran West (m)

Patient Services Manager

The Patient Services Manager has specific responsibility for our team of Care Navigators along with service development including dad to day service delivery, complaints handling, premises checks and overseeing all IT structures and processes to support both clinicians and the wider practice teams. In addition to this main role they also act as the key link for the Patients' Group. 

Mrs Amanda Lloyd (f)

Operational Services Manager 

The Operational Services Manager has specific responsibility for the Practice Administration team including contracting, clinical governance and data lead within the practice overseeing processes and structures which support both clinicians and the wider practice teams.


Under the supervision of our experienced Patient Services Manager, our Care Navigation Team will be your first point of contact within the practice. As part of their role they will help you to use the services provided and signpost you to the most effective clinician and or service within the practice. Our Care Navigators are given additional training to help them undertake their duties and as such endeavour to do their best to provide an excellent service under difficult circumstances and great pressure. Please help them to help you. 

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