This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Our surgery will be closed on 31st October 2018 from 16:00 - 18:00 to facilitate staff training.

If you required urgent medical attention please call 07511 044891 during these times to make arrangements for a GP call back.

Riverside special 'Walk in' Flu clinic will take place on Saturday 10th November for all patients who are eligible to receive the vaccine. 

If you are unable to attend any of our Saturday clinic please call our reception who will be able to book you in within one of our other clinics. 

Practice Management

Mrs Tracy Willocks (f)

Business Manager (Practice Manager) 

The Business Manager is involved in managing all aspects of the practice ensuring that the right systems are in place to provide a high quality level of patient care, human resources, finance etc. The Business Manager supports the Doctors and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mr Aaran J West (m)

Patient Services Manager

The Patient Services Manager has specific responsibility for our team of Care Navigators along with service development including dad to day service delivery, complaints handling, premises checks and overseeing all IT structures and processes to support both clinicians and the wider practice teams. In addition to this main role they also act as the key link for the Patients' Group. 

Mrs Amanda Lloyd (f)

Operational Services Manager 

The Operational Services Manager has specific responsibility for the Practice Administration team including contracting, clinical governance and data lead within the practice overseeing processes and structures which support both clinicians and the wider practice teams.

Reception

Under the supervision of our experienced Patient Services Manager, our Care Navigation Team will be your first point of contact within the practice. As part of their role they will help you to use the services provided and signpost you to the most effective clinician and or service within the practice. Our Care Navigators are given additional training to help them undertake their duties and as such endeavour to do their best to provide an excellent service under difficult circumstances and great pressure. Please help them to help you. 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website