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Please note the practice is CLOSED on Monday 27th August for the bank holiday.  Please click on the link for details of the Pharmacy Bank Holiday Opening Times

Practice Management

Mrs Tracy Willocks (f)

Business Manager (Practice Manager) 

The Business Manager is involved in managing all aspects of the practice ensuring that the right systems are in place to provide a high quality level of patient care, human resources, finance etc. The Business Manager supports the Doctors and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mr Aaran J West (m)

Patient Services Manager

The Patient Services Manager has specific responsibility for our team of Care Navigators along with service development including dad to day service delivery, complaints handling, premises checks and overseeing all IT structures and processes to support both clinicians and the wider practice teams. In addition to this main role they also act as the key link for the Patients' Group. 


Operational Services Manager 

The Operational Services Manager has specific responsibility for the Practice Administration team including contracting, clinical governance and data lead within the practice overseeing processes and structures which support both clinicians and the wider practice teams.


Under the supervision of our experienced Patient Services Manager, our Care Navigation Team will be your first point of contact within the practice. As part of their role they will help you to use the services provided and signpost you to the most effective clinician and or service within the practice. Our Care Navigators are given additional training to help them undertake their duties and as such endeavour to do their best to provide an excellent service under difficult circumstances and great pressure. Please help them to help you. 

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