Latest News

9th September - New Riverside Branding  

Please see attached update on new Branding for new practice New Riverside Branding information 

27th August 2020 - Ask My GP Update - Cancellation of Service 

In June 2020 Riverside Medical Practice implemented an online system for patients to make electronic clinical requests to the Practice, this was called ‘Ask My GP’. 

Over the last few months the system nationally has experienced significant connection issues which have resulted in sustained challenges both for patients and our clinicians. The GP Partners have therefore decided to withdraw the Ask My GP online system from our services with immediate effect and will no longer accept any NEW referrals via this route. 

We will be reintroducing telephone requests for appointments etc on Tuesday 1st September whilst we look for a more reliable online system for those patients wishing to use it.

We would like to take this opportunity to apologise to any patients who have been affected by any of these  system issues and would like to thank you for your continued support.

Updated Guidance - Shielding Patients **1st August 2020

In light of the updated shielding guidance we thought it might be helpful to have an overview on what these new changes mean for patients on the shielding list. Patient Information - Whats changed?

Updated Guidance - Face Coverings 25/07/2020

In light of the implementation of the new government guidelines regarding face coverings we are recommending that patients and visitors wear face coverings when in the practice. Please note that this is preferable but not mandatory and we acknowledge that there will always be exceptions and exclusions - regardless you will continue to be welcomed as normal. We will continue to operate the intercom system for the foreseeable future, however will be able to accommodate more patients waiting inside with these new precautions. We thank you for your support. 



Following the Governments most recent announcement we are receiving an increased number of requests, from patients, asking for letters of exemption from their GP to wear face coverings in various public settings.  

The current Government guidance suggests that there is NO requirement for evidence of exemption and that is should be sufficient for someone to declare that they are eligible for an exemption directly with the person questioning them.  Therefore Practices are NOT required to provide letters of support for those who fall under the list of exceptions. 

To help support patients we are created these links below:- 

Patients are able to create their own personalised exception cards following this link Face Covering Exemption Cards

Assistance cards can be obtained directly from some companies directly such as Arriva

14/7/2020 - Year 6 & 7 Transition Guides 

Our colleagues at BEAM have created this new and useful transition guide to help support children transitioning from year 6 to year 7 this year, which we hope maybe helpful to some of your children. Beam Y6 to Yr 7 Move up guide

News 16/6/2020  - Riverside Medical Practice will be closed for a short period between 12 noon and 2pm Staff Training.

on Tuesday 16th June for internal staff training. If you require urgent medical assistance during this time please call 07511 044891. Please note this number is only operational on this day, during these times

New Newsletter - Spring 2020

Please see updated newsletter Spring Newsletter 2020

Coronavirus - Information for Patients - Updated 22/04/2020. 

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

What to do if you have symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough


You do not need to contact NHS 111 to tell them you’re staying at home.

Read the advice about staying at home

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days


Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at


Covid advice for parents when child unwell or injured.

COVID A book for children

Changes to working practices at Riverside Medical Practice  23/03/2020.** 

Please see attached our updated newsletter which updates patients on the changes we have implemented in line with changes to general practice as a result of COVID19. Please stay at home where possible and do not attend the surgery unless directed to do so by a member of our team - Click the link for further details  Special newsletter

Autumn 2019 - Newsletter -  Autumn 2019

Riverside Medical Practice receive GOOD CQC rating 10/10/2019.

On Wednesday 4th September the Care Quality Commission (CQC) undertook an announced focused inspection on Riverside Medical Practice.  As a practice we are proud to confirm the practice has retained its 'Good' rating in all areas. To see a full copy of the report please click on the link Riverside CQC Report

Invitation to Patient Participation Group Meeting - 12th September 2019 - 12/06/2019 

Please see attached invite from our PPG Chair inviting patients to attend the next PPG meeting on the 12th September - come and join us and review proposals for the new surgery. Invitation from PPG Chair

Breaking News - New Building Secured 07/06/2019 -  Press Release

We invite you to share in our exciting news about our new premises.  



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