Making Healthcare Information Accessible

The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services.

The Standard tells organisations how they should make sure that patients and service users, and their carers and parents can access and understand the information they are given.  This includes making sure that people get information in accessible formats, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

NHS England has produced the resources below to provide an update on the accessible information standard:

• Accessible Information Standard – Easy Read
• Accessible Information Standard – Word Document
• Accessible Information Standard – Video

If you need us to send you information in a different format to our standard letter, for example large print or easy read, or if you need help to communicate with us, for example because you use British Sign Language, please let us know. If these needs change in the future please let us know so that we can update your record.