Suggestions & Complaints
Want to make a suggestion to the practice?
Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
** Please note that the suggestions form is currently unavailable- please email any suggestions to riverside.inbox@nhs.net **
Want to make a complaint?
Whilst we make every effort to provide the best service possible to everyone who attends our practice, however we are aware that things may not always happen as smoothly as we would like, resulting in a patient feeling that they have a genuine cause for concern, if this is the case we would welcome the opportunity to address any issues which may be raised so we can work to make these right.
We do value feedback from our Patients, whether in the form of compliments, comments, suggestions or complaints.
Our Practice Manager, oversees all comments and complaints for the practice, however in the first instance these should be raised with one of our Team Leaders.
To pursue a formal complaint please email your complaint to riverside.complaints@nhs.net
For further information on how complaints are processed, please click on the link for further details. Patient Complaints Policy Information.doc
Alternatively, you can complete the attached form Your Complaint