To help us deal with your enquiries efficiently, please use the correct option when you call. The telephones are at their busiest in the mornings, especially Mondays. There are several incoming telephone lines which cannot all be answered at once.  You will be in a queue so please be patient if your call is not answered immediately.

Our appointment line (option 1) is closed every working day between 12:00 - 14:00.

General enquiries line (option 2) is available from 08:00 - 18:00 every working day.

We would like all patients in our community to be able to see a local GP or nurse when they need to. We have set up a network of GP Practices within your community offering extended opening hours for pre-bookable and same day routine extended access appointments. 

The GP extended opening hours service operates between 18:30 – 08:00 on weekdays and 08:30 – 12:30 on weekends and allows patients to be seen within a network of GP Practices at a convenient time and location, depending on availability. 

Please note these appointments may not be at your own surgery or with a clinician that works at your registered practice.  To book an appointment please call the appointments line for availability.

Nights and Weekends - Patients across Shropshire who need urgent out of hours medical help or advice will need to call 111.

NHS 111 is there to help if you have an urgent medical problem and you are not sure what to do or if you need help when your GP Practice is CLOSED. 

Get medical help online or over the phone:

1. Answer questions about your main symptoms
2. Find our when and where to get help
3. Be contacted by a nurse if needed

NHS 11 is available 24 hours a day 7 days a week.  Call 111, or visit the website .  

If you have difficulties communicating or hearing, you can call 18001 111 on a textphone or use NHS 111 British Sign Language (BSL) interpreter service if you are deaf and want to use the phone service. 

Patients requiring stitches or with suspected broken bones are advised to go directly to the Accident and Emergency Department at the Royal Shrewsbury Hospital.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.