It is with regret that we are writing to advise you that with effect from 1st April 2025 Riverside Medical Practice will no longer be able to provide non-NHS (private) work. Therefore, the practice will not be accepting any new requests with immediate effect. Here are some examples of non-NHS services for which the practice has previously charged a fee - private medical insurance reports, HGV licences and DVLA forms, Holiday cancellation forms, letters requested by, or on behalf, of a patient.

The practice is not currently contracted to provide these services within our NHS contract and the NHS does not provide for medical reports for insurance companies, claims on private health insurance and other letters and forms which require the doctor to review the patient’s medical records.

Please note that GPs, with a few exceptions, are not obliged to undertake any non-NHS work on behalf of their patients. At the practice we have always attempted to assist as much as possible but not to the detriment of the usual NHS care. We have not reached the decision lightly to cease provision of this non-NHS service. Our priority always is to provide patients with a high quality and safe service, and we are sorry for any inconvenience this will cause to you.

As a practice we would not be able to recommend a provider to undertake non-NHS work, but there are numerous search engines, that may be able to help you – “Find a private GP in your area”, for example.

To access your medical records, the NHS App can help you to view your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)

 The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.

If you are unable to access the NHS App and require information from your records please contact a member of the reception team, option 4 general enquires, who will be able to help with access to your medical records.